Customer Service & Refund Information
Course fees must be paid at the time of registration. No
participant is allowed to attend class without having paid the full
course fee or without proper billing authorization. Registered students
are ultimately responsible for payment of fees, regardless of
authorization for third-party invoicing. We regret we are unable to
accept postdated cheques. Cheques returned due to “non-sufficient funds”
(NSF) will be subject to a $25 service fee and will result in
cancellation of the registration. For all fees paid by cash or cheque,
refunds may take up to three weeks to process through Edmonton Public
Schools Financial Services.
Metro reserves the right to cancel any class where difficulties
arise in staffing or scheduling or where a minimum enrolment is not
achieved. A full refund will be issued for all cancelled classes.
Withdrawals / Transfers / Refunds
Transfers and withdrawals may be made two full business days
prior to the starting date of the class (unless otherwise noted) and may
be subject to withdrawal/transfer fees. Refunds may take up to three
weeks to process through Edmonton Public Schools Financial Services.
Non-attendance for a class does not constitute a withdrawal and refunds
are not issued for non-attendance.
Metro administers withdrawals and refunds related to class offerings as outlined in the following program areas:
High School Credit Courses
If you submit a withdrawal form before the start of the second
class of a course, all tuition and textbook rental and deposit fees will
be refunded. The $40 program fee is non-refundable. If you submit a
withdrawal form before the start of the fourth class of a course, you
may apply for a full credit towards taking an academic course next
semester OR a 50% refund of the tuition fees. The $40 program fee and
the $30 materials fee are non-refundable. No credits or refunds will be
issued after the start of the fourth class of a course. Course credits
or refunds will only be processed once your textbooks are returned.
Non-attendance does not constitute a withdrawal. Refunds may take up to
three weeks to process through Edmonton Public Schools Financial
Adult Continuing Education Programs
Unless otherwise indicated, these programs are designed for adult
students. If you are a youth who is interested in participating in
adult courses, please contact Metro at 780.428.1111 for assistance. To
receive a full refund of class fees, Metro's Customer Service and
Registration Office must be notified of your withdrawal two full
business days (unless otherwise noted in the class information) prior to
the starting date of the class. Otherwise, no refund will be issued.
Transfers may be made up to two full business days (unless otherwise
noted in the class information) prior to the start date of the class.
After that time, transfers will not be permitted and no refund will be
Online Learning: You have two weeks after enrolment to
request partial refund or transfer if you are unable to complete the
class due to medical or extenuating circumstances. No refund will be
issued after an online class has been completed.
English Language Institute
Transfer of Acceptance
If you are unable to start classes as outlined in your original
acceptance letter, fee payment may be transferred from one session to
another, on a one-time basis only. Contact Student Services at the
English Language Institute to discuss this and determine whether it can
NOTE for Non-Permanent Resident Applicants Already in Canada:
If you are already in Canada on a general temporary resident visa, a
work permit or a study permit, and you are registered and attending an
English Language Institute course in progress, no refund will be issued
except for reasons related to immigration.
Metro's registration office must be notified of your withdrawal
three full business days prior to the starting date of the class for you
to receive a full refund, less a $250 processing fee and a $40
application fee. If you withdraw after the start of class and more than
half the course has been completed, you will receive a gift certificate
for the remaining portion, to be applied against future enrolment in
Adult international students are advised to read the refund
policy carefully before paying fees. If you applied for a study permit
or an extension of a study permit based on an acceptance letter from
Metro and you are unable to obtain that permit or permit extension, you
will receive a refund of course fees paid, less a $250 processing fee
and a$40 application fee. The refund will be issued when you return the
original acceptance letter and /or acceptable documentation from
Citizenship and Immigration Canada stating that you have been denied a