Frequently Asked Questions

Adult Continuing Education

Frequently Asked Questions

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Q: Does Metro offer a senior's discount?



Unless otherwise indicated, Adult Continuing Education Program classes are designed for adult learners (18+).

Special considerations:

With special permission, a 16- or 17-year old may be admitted to a class for adult learners. To obtain permission, the parent or guardian must:

  • Contact Customer Service at 780.428.1111 with the request. The instructor must agree to accept the student.
  • Sign a conduct and waiver-of-liability form.

  • Online: Browse courses and register online.

  • By Phone: 780.428.1111. Metro’s Customer Service & Registration staff will be happy to answer your questions or take your registration over the phone during office hours.
  • In Person:  View Metro’s office hours, location map, closure dates and general contact information.

    Yes.

    You will need to create a student profile to register for an adult continuing education course.

    A student profile will allow you to register and manage your account online and provide you with valuable information on upcoming classes, registration confirmations, course history and payment history.

    Please be sure to record your login ID and password so you can sign-in quickly and easily in the future. After completing your profile, you will receive an account confirmation email.

    Sign-in to your Metro account and select ‘my profile’ from the left menu bar and ‘edit profile’. From here you can update your password, mailing list preferences or change your contact information.

     

     

    The process is the same as registering for Metro’s in-class options. Follow the registration steps.

    Once you are registered, you will need to log in to your student profile on the Metro website and click the link to current registrations to access the online classroom.

    To access your Online Learning course, you will need to sign in to your Metro account. Then, select ‘Current Registrations,’ find your online course and click on the ‘Go to Class’ link.


    Q: Does Metro offer a senior's discount?

    Yes. A 10% senior’s discount is available towards all Adult Continuing Education class fees for those 55 or older.  The senior’s discount is non-transferable and does not apply to additional fees such as supplies, materials, tool rentals, textbooks and Online Learning courses.

    Yes. We currently offer a special promotional discount of 10% off class fees if you register for two classes within one of the following categories: Business & Management, Computer & Internet Training or Fitness or Sports (discount applies to both classes). This discount is only applicable if you register for both classes in the same transaction by calling 780.428.1111.

    This same discount also applies to our Floral Design program. If you register for all three Floral Design levels at the same time, you will receive a 10% discount on registration fees. Discount cannot be combined with any other promotion and does not apply to supply fees. 
     
     If you register for three Mind, Body & Soul classes at the same time, you will receive a 15% discount.

    If you register online you will receive an email registration confirmation within 24 hours. You will also be able to print your registration confirmation for your records.

    If you are viewing a class online, select the ‘waiting list’ link to be added to the waiting list. You must sign-in to your Metro account to add your name to a waiting list. After completing the request you will receive an email confirmation that you have been added to the waiting list.  There is no commitment to take the class if an opening should become available. Metro will contact you if space becomes available or if a new class is opened. Should an opening in the course become available, the waiting list will be called in order by date. You can also call Metro Customer Service at 780.428.1111 to be added to a waiting list.

    Sign-in to your Metro account and select ‘my waiting list’ from the left menu bar. You may remove your name from the list at any time.

    Sign- in to your account and select ‘my transcripts’ from the left menu bar to see your course history and prior registration confirmations.

    Students may not make up absences by attending a course other than the one they registered for. In the event a class session is postponed, a make-up class will be scheduled.

    Metro encourages all students to register early. Students choosing to register late run the risk of having their course cancelled due to low enrolment or being placed on a waiting list due to high enrolment.  A full refund will be issued for all courses cancelled by Metro. Cheque refunds may take up to four weeks to process if originally paid by cash, cheque or debit.

    Metro Continuing Education will not close schools or cancel classes due to inclement weather and all classes will run as scheduled whenever possible.

    Metro accepts cash, cheque, VISA, MasterCard or debit card payments. For online registration Metro accepts Visa, MasterCard and online debit payments from RBC Royal Bank, Scotiabank, Canada Trust and BMO Bank of Montreal.

    Metro’s Adult Continuing Education courses do not require a registration fee over and above the stated course fee.

    Metro's Adult Continuing Education offers four terms each year: the fall term runs from September through mid-December; the winter term runs from January through March; the spring term runs from April through June; and the summer term runs from July through August. Courses meet for as few as one class or as many as ten classes, in the daytime, evenings or Saturdays.

    Metro Adult Continuing Education courses are held at various Edmonton Public schools and some private businesses throughout Edmonton. 

    Q: How do I find out the classroom location for my course?

    In addition to being included on your class confirmation email, room assignments are posted at each Metro location, near the main school office. Classroom assignments are subject to change – please be sure to check the listing before each class to ensure you make your way to the correct classroom.

    Q: Where do I park?

    Subject to availability, all sites offer free parking. Please observe the parking restrictions and do not park in stall designated as 24-hour reserved as they are for staff that access the building at all hours.

    Metro Continuing Education is committed to making our classes accessible whenever possible. For questions about accessibility please call or email our office. If we are not able to accommodate your accessibility needs, we will refund your payment. 

    Request an Adult Continuing Education Class Calendar online and we will add you to our mailing list. You can also view the calendar online.

    Yes.

    Share the magic of lifelong learning! You can purchase a gift certificate in any denomination online or by calling 780.428.1111.

    • To withdraw from a class for a refund, please notify Metro’s Customer Service office at least two full business days prior to the start date of your class.
    • Refunds may take up to four weeks to process through Edmonton Public Schools Financial Services.
    • Refunds will not be issued once a class has begun or for non-attendance.
    • Transfers may be made up to two business days prior to the start date of your class. After that time, transfers are not possible. 
    • Metro reserves the right to cancel any course due to low enrolment. A full refund will be issued for cancelled courses.
    • Online learning: You have two weeks after enrolment to request a partial refund if you are unable to complete a class due to medical or extenuating circumstances. Transfers are not available and no refund will be issued after an online class has been completed.

    Q: What is Metro's online Privacy Policy?

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