Leadership & Professionalism for Administrative Pros

In today’s workplace, administrative professionals take on a staggering array of responsibilities, from fixing the photocopier to supporting colleagues through deadlines and crises. Often, they serve as the information channel between management and other employees and are the glue that holds the office together. Develop the leadership tools you need to excel in this demanding and invaluable role. Fine-tune your communication techniques and team-building skills; identify strategies for solving problems and managing conflict; and learn how to handle interruptions, set priorities and organize job responsibilities.